FAQs

Why choose us?

Wigglee Waggle has been in business for over 6 years and has built hundreds of long-term relationships based on trust and love for your pets. We have a stellar reputation for providing high-quality and consistent service. Because we give individual, hands-on attention to all the pets in our care. Because we stay in constant touch with our clients to let them know how their fur-babies are doing. Because we love what we do (see Facebook / Instagram / TikTok / Google Reviews?)

How do I book a service?

You can register a new account by clicking on the Sign-Up button in the top right corner of this page or the Start Now button below. You will be redirected to the Time to Pet! portal where you can create an account.

How many dogs do you walk at a time?

We offer single walks or group walks for up to four (4) dogs at a time – depending on their temperaments, energy and needs. Each dog walker is trained for walking multiple dogs to promote safety and proper handling techniques.

Can I request a specific time for a walk?

Through the Time To Pet! app, you can request Morning, Mid-Morning, Afternoon or Evening hours, but we require a two-hour window for all services. Our peak hours are between 11:00am to 3:00pm and while our staff will do their best to take care of your pet on time, delays due to weather, transportation or emergencies have been known to happen.

What are your rates?

All rates and fees can be found on the Services and Rates tab.

Do you have experienced walkers?

All staff members have prior experience and are required to go through a 2-week training program to ensure proper handling skills. Meet and greets are also mandatory to ensure which of our walkers would be the best fit for your pet.

How do I pay?

All invoices are issued and payments made via Time to Pet! Once your account is created you can enter your credit card information as well.

What if I must cancel?

For dog walks and cat visits: 24-hour notice is required to avoid $10 cancelation fee for scheduled walks and cat visits. Any cancellations submitted within 2 hours of an appointment will pay full price.

For Overnights : Due to the exclusive nature of overnight bookings, our pet sitters must decline all other requests (and corresponding income) that conflict with the dates you requested. We therefore have a limited number of bookings available, and our cancelation policy is strict. In addition, no refunds or credits will be issued for early returns.

If you have to cancel your scheduled pet-sitting 2-weeks or more prior to start of services, you will receive a 100% refund of your initial deposit - or a credit to your Time To Pet! account.
Cancellations made 3 to 13 days prior to start of services will receive a 50% refund of initial deposit.
Cancellations made under 3 days from the start of services will not be refunded the initial deposit.